Northwell Health, two of its hospitals and two of its outpatient facilities were named a 2023 Human Experience (HX) Guardian of Excellence Award winner by Press Ganey. The awards place Northwell in the top 5 percent for patient and consumer experience among healthcare providers.
Press Ganey is the global leader in healthcare experience solutions and services. The awards are part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in multiple different areas.
“These Press Ganey awards prove just how committed Northwell Health is to ensuring our patients have the best possible experience in our facilities,” said Sven Gierlinger, senior vice president and chief experience officer at Northwell. “They’re also a testament to the extraordinary work our staff does every day.”
Overall, Northwell Health won five Press Ganey awards. Huntington Hospital won a Guardian of Excellence Award for its inpatient behavioral health program. Phelps Hospital, located in Sleepy Hollow, New York, won a Guardian of Excellence Award for Outpatient Oncology for its radiation medicine program.
Two of Northwell’s non-hospital-based programs were also honored. Northwell Health Imaging at Smithtown earned a Guardian of Excellence Award for Outpatient Services. And Northwell Health STARS Rehabilitation in Glen Cove was awarded a Guardian of Excellence Award for outpatient rehabilitation.
Northwell Health also earned a Guardian of Excellence Award for Consumer Experience for the whole health system.
“This award symbolizes Northwell’s commitment to raising the bar for healthcare standards, inspiring a culture of continuous improvement and innovation across the human experience,” said Patrick T. Ryan, CEO and chairman at Press Ganey. “It underscores the importance of placing patients, healthcare professionals, and industry partners at the core of our work, fostering a future where exceptional healthcare experiences are not just goals, but tangible achievements.”
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